FAQS

General Information

Everbeaut is your go-to online destination for premium health and beauty products. We are committed to helping you look and feel your best by offering a curated selection of high-quality items tailored to meet diverse needs and preferences.

Everbeaut is an online-based business, enabling us to serve customers across the globe. While we don’t have a physical retail location, our team works hard behind the scenes to ensure a seamless shopping experience for you.

Ordering Processing

Placing an order is simple and straightforward:

• Browse our website and explore our collection of health and beauty products.

• Once you find a product you love, click on it to view more details.

• Select any options (such as size, color, or quantity) and click “Add to Cart.”

• When you’re ready to complete your purchase, click the cart icon and proceed to checkout.

• Enter your shipping and payment information, then confirm your order.

You’ll receive an order confirmation email shortly after.

2. Can I modify my order after placing it?

We understand that changes may be necessary. If you need to modify your order, please contact our customer support team as soon as possible. While we’ll do our best to accommodate your request, changes can only be made before the order has been processed for shipping.

3. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed for shipping. Please reach out to our customer support team immediately with your order number. If the order has already been shipped, we may not be able to cancel it, but you can still return the product following our Returns & Exchanges Policy.

4. What payment methods does Everbeaut accept?

We accept a variety of secure payment methods, including major credit and debit cards, PayPal, and other online payment options. All transactions are processed securely to protect your information.

5. How will I know if my order has been successfully placed?

After completing your order, you’ll receive a confirmation email with your order details. If you don’t receive an email within a few minutes, please check your spam folder or contact our customer support team.

6. Can I track my order?

Yes! Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to monitor your package’s journey to your doorstep.

7. What happens if I receive the wrong product or my order is incomplete?

We sincerely apologize for any errors in your order. If this happens, please contact our customer support team immediately. Provide your order number and details about the issue so we can resolve it quickly.

8. What should I do if I have questions about my order?

If you have any questions or concerns about your order, feel free to reach out to our customer support team via the Contact Us page on our website. We’re here to help!

9. How can I stay updated on my order status?

You can stay updated by checking your email for order updates or logging into your account on our website to view your order history and status.

Payment & Billing

1. What payment methods does Everbeaut accept?

Everbeaut offers a variety of secure and convenient payment options, including:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)

• PayPal

• Digital payment services (Apple Pay, Google Pay, etc., if applicable)

• Other regional payment methods (based on your location, if available)

2. Is my payment information secure?

Absolutely. At Everbeaut, protecting your payment information is a top priority. Our website is equipped with SSL (Secure Socket Layer) encryption to ensure your data is securely transmitted. Additionally, all transactions are processed through trusted and compliant payment gateways.

3. What should I do if my payment is declined?

If your payment is declined, consider the following steps:

• Ensure your card details are entered correctly.

• Check that your card is valid and has not expired.

• Confirm that your bank or payment provider has authorized the transaction.

If the issue persists, please contact your payment provider or our customer support team for assistance.

4. Can I update my payment method after placing an order?

Unfortunately, once an order is placed, the payment method cannot be changed. If you need assistance with your order, please contact our support team as soon as possible.

5. Will I receive a receipt or invoice for my order?

Yes, once your order is successfully placed, a confirmation email with your receipt and order details will be sent to the email address provided during checkout. If you need a formal invoice, contact our support team.

6. Can I save my payment details for future purchases?

For your convenience, you can choose to save your payment details during checkout. Rest assured, all saved information is encrypted and stored securely. You can manage your saved payment methods within your account settings.

7. Does Everbeaut accept international payments?

Yes, we accept international payments. However, please ensure your payment method supports international transactions. Currency conversions and additional fees may apply depending on your payment provider.

8. Are there any hidden fees?

No, we believe in transparency. All applicable costs, including taxes and shipping fees, will be clearly displayed during checkout.

9. What should I do if I’m overcharged or charged incorrectly?

If you notice an error in your billing, contact our customer support team immediately. Provide your order number and payment details so we can resolve the issue promptly.

Shipping & Delivery

1. Do you offer international shipping?

Yes, Everbeaut proudly ships to many countries worldwide! Shipping availability may vary depending on your location and the product selected. During checkout, you’ll see if shipping is available to your destination.

2. How much does shipping cost?

Shipping costs depend on your location, the shipping method selected, and the size or weight of your order. The exact shipping fee will be calculated and displayed at checkout before you finalize your purchase.

3. How long does shipping take?

Shipping times vary based on your location and the product’s availability:

• Domestic orders: Typically arrive within 3 - 5 business days.

• International orders: Generally take 7 - 14 business days.

Please note that these are estimated delivery times and may vary due to customs or unforeseen delays.

4. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your package’s progress. If you experience any issues with tracking, contact our customer support team for assistance.

5. What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the estimated delivery timeframe, please:

• Check the tracking information for any updates.

• Ensure the shipping address provided was correct.

If you still have concerns, reach out to our support team with your order number, and we’ll investigate the issue promptly.

6. Do you offer expedited shipping?

Yes, expedited shipping options are available for select locations and products. These options will be displayed at checkout, along with estimated delivery times and costs.

7. What if my package is lost or damaged during shipping?

We’re sorry to hear that! If your package is lost or arrives damaged, please contact us immediately. Provide your order number and photos (if applicable) so we can resolve the issue quickly, including offering a replacement or refund where appropriate.

Returns, Refunds, & Exchanges

1. What is your return policy?

At Everbeaut, your satisfaction is our priority. We accept returns for most products within 30 days of delivery. Items must be:

• Unused, in their original packaging, and in resalable condition.

• Accompanied by proof of purchase (order confirmation or receipt).

Please note that certain items, such as opened skincare or personal care products, may be non-returnable for hygiene reasons.

2. How do I initiate a return?

To start a return, follow these steps:

• Contact our customer support team via the Contact Us page or email.

• Provide your order number, details of the item you wish to return, and the reason for the return.

• Our team will provide you with instructions and a return shipping label (if applicable).

3. Who covers the cost of return shipping?

The cost of return shipping may vary:

• If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.

• For all other returns, the customer is responsible for return shipping fees.

4. How long does it take to process a return?

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. The return process typically takes 5–7 business days after the item is received at our facility.

5. How long does it take to receive a refund?

Refunds are issued to your original payment method within 5–10 business days after your return is processed. The exact timing may vary depending on your bank or payment provider.

6. Can I exchange an item?

Yes, we offer exchanges for most products within 30 days of delivery. To exchange an item, please contact our support team with your order details and the item you’d like to exchange it for. Exchanges are subject to product availability.

7. What if I receive a damaged or defective item?

We’re sorry for the inconvenience! If your item arrives damaged or defective, contact us immediately. Provide your order number, a description of the issue, and photos if possible. We’ll resolve the issue by offering a replacement, refund, or exchange.

8. Are any items non-returnable?

Yes, the following items are typically non-returnable:

• Opened or used skincare, cosmetics, and personal care items (for hygiene reasons).

• Final sale or clearance items.

• Digital gift cards.

For any questions about specific items, please reach out to our support team.

9. Can I cancel my return request?

Yes, if you’ve initiated a return but changed your mind, contact us as soon as possible to cancel the return process.

Product Information

1. What materials/ingredients are used in your products?

At Everbeaut, we carefully curate products made from high-quality, safe, and effective ingredients. Detailed ingredient lists are provided on each product page so you can make informed decisions. If you have specific concerns or sensitivities, please review the product details or contact us for more information.

2. Are your products environmentally friendly?

We strive to partner with suppliers who prioritize sustainability. Many of our products are eco-friendly, using recyclable packaging and responsibly sourced ingredients. We are continually exploring ways to expand our environmentally conscious product offerings.

3. Are your products cruelty-free?

Yes, we are committed to offering products that are 100% cruelty-free. None of the products we sell are tested on animals.

4. Are your products safe for sensitive skin?

Many of our products are formulated to be gentle and suitable for sensitive skin. To help you choose the right product, we include detailed descriptions and ingredient lists on each product page. If you have specific concerns, consult with your dermatologist or contact us for recommendations.

5. Are your products vegan?

We offer a range of vegan products made without animal-derived ingredients. Look for the “vegan-friendly” label on product pages or use the search bar to filter vegan options.

6. How do I find the right product for me?

Our website features detailed product descriptions and customer reviews to help you make informed choices. If you need personalized recommendations, feel free to contact our customer support team—we’re happy to help!

7. Are your products authentic?

Yes, all products sold on Everbeaut are 100% authentic. We work directly with reputable suppliers to ensure quality and authenticity.

8. How should I store my products?

Most products should be stored in a cool, dry place away from direct sunlight. Specific storage instructions can be found on the product packaging or product page.

9. Can I use your products during pregnancy or breastfeeding?

Some products may be suitable for use during pregnancy or breastfeeding, but we recommend consulting your healthcare provider before using any new products during this time. Always review the ingredient list for any potential concerns.

10. Do you provide samples or testers?

Currently, we do not offer samples or testers. However, we provide detailed descriptions and reviews to help you choose the best products for your needs.

11. Are your products suitable for all skin types?

We offer products designed for a variety of skin types, including dry, oily, combination, and sensitive skin. Be sure to review the product descriptions to ensure suitability for your specific skin type.

Account Management

1. How do I create an account?

Creating an account on Everbeaut is quick and easy:

• Click on the “Sign Up” or “Create Account” button on our website.

• Enter your name, email address, and create a secure password.

• Click “Submit” to complete the process.

You’ll receive a confirmation email once your account is successfully created.

2. Do I need to create an account to shop at Everbeaut?

No, you can shop as a guest. However, creating an account allows you to track orders, save your shipping information, and enjoy a faster checkout experience for future purchases.

3. How do I log into my account?

To log in:

• Click on the “Login” button on our website.

• Enter your registered email address and password.

• Click “Submit” to access your account.

4. What should I do if I forget my password?

If you forget your password:

• Click on the “Forgot Password?” link on the login page.

• Enter your registered email address.

• Check your email for a password reset link and follow the instructions to create a new password.

If you don’t receive the email, check your spam folder or contact our support team for assistance.

5. Can I update my account details?

Yes, you can update your account details at any time:

• Log into your account.

• Go to the “Account Settings” or “Profile” section.

• Edit your information, such as your name, email address, or shipping address.

• Save the changes before exiting.

6. How do I view my order history?

To view your order history:

• Log into your account.

• Navigate to the “My Orders” or “Order History” section.

• Here, you can see details of past orders, including order status and tracking information.

7. Can I delete my Everbeaut account?

If you wish to delete your account, please contact our customer support team with your request. Once your account is deleted, all associated data will be permanently removed.

8. Is my personal information secure?

Yes, we take your privacy seriously. All personal information is encrypted and securely stored. For more details, please refer to our Privacy Policy.

9. Can I subscribe or unsubscribe from emails?

Yes, you can manage your email preferences in your account settings or by clicking the “Unsubscribe” link at the bottom of any email we send.

Promotions & Discounts

1. Do you offer discounts for first-time buyers?

Yes, we love welcoming new customers! First-time buyers can enjoy an exclusive discount. Sign up for our newsletter or check our website banner to receive the promo code and apply it to your first order at checkout.

2. How do I redeem a promo code?

Redeeming a promo code is easy:

• Add your desired items to your cart.

• Proceed to checkout.

• Enter the promo code in the “Discount Code” box and click “Apply.”

• Your discount will be applied to the order total.

If you encounter any issues, contact our support team for assistance.

3. Can I use more than one promo code on an order?

Unfortunately, only one promo code can be applied per order. Choose the code that offers the best value for your purchase.

4. Do you have seasonal or holiday sales?

Yes, Everbeaut frequently offers seasonal promotions, holiday sales, and exclusive deals. Keep an eye on our website, subscribe to our newsletter, or follow us on social media to stay updated on the latest offers.

5. Are there discounts for bulk orders?

We may offer discounts for bulk purchases depending on the product. Contact our customer support team with details about your order, and we’ll let you know if any discounts are available.

6. Do you offer referral discounts?

Yes, our referral program rewards you for sharing Everbeaut with friends and family. When you refer someone who makes a purchase, both you and your friend can receive a discount on your next orders. Visit our Referral Program page for more details.

7. Can I combine discounts with free shipping offers?

Yes, discounts can typically be combined with free shipping offers if your order meets the eligibility requirements for both. Review the terms of each promotion during checkout.

8. Are discounts valid on all products?

Some discounts may have exclusions, such as items already on sale or specific product categories. Always check the terms and conditions of the promotion for details.

9. What happens if my promo code doesn’t work?

If your promo code doesn’t work, try the following:

• Double-check for typos or spaces in the code.

• Ensure the code hasn’t expired and meets the promotion’s requirements.

• Verify that the code is applicable to the items in your cart.

If the issue persists, contact our support team for assistance.

10. Do you offer student, military, or senior discounts?

We value our customers and may offer special discounts for students, military personnel, and seniors during certain promotions. Check our website or contact us for current eligibility details.

11. Can I return an item purchased with a discount?

Yes, discounted items can be returned in accordance with our Returns Policy. However, the refund will reflect the amount paid after the discount was applied.

Customer Support

1. How can I contact Everbeaut’s customer support?

We’re here to help! You can contact Everbeaut’s customer support team through:

Email: Visit our Contact Us page to send us a message.
Live Chat: Look for the chat icon on our website for real-time assistance.
Support Form: Fill out the support form on our website, and we’ll get back to you promptly.

2. What are your customer support hours?

Our dedicated support team is available:

Sunday to Sunday: 24 Hours

We aim to respond to all inquiries within 24–48 hours, excluding holidays.

3. What should I include in my message when contacting customer support?

To help us assist you quickly, please include the following details in your message:

Your full name and email address associated with your order.
Your order number (if applicable).
A clear description of your inquiry or issue.
Any relevant attachments, such as photos or screenshots.

4. Can I track the status of my support request?

Yes, when you contact us via email or our support form, you’ll receive a confirmation email with a ticket number. Use this number to reference your request when following up.

5. Do you offer support in multiple languages?

Currently, our primary support language is English. However, we’ll do our best to accommodate inquiries in other languages using translation tools where possible.

6. Can I get assistance with an urgent issue?

For urgent matters, we recommend using our Live Chat feature during business hours for the fastest assistance.

7. Where can I find self-help resources?

Our website features an extensive FAQ section covering common topics like orders, shipping, and returns. Visit our Help Center for quick answers to most questions.

8. Do you offer support on social media?

Yes, you can reach out to us via our social media channels. While we can answer general questions there, for detailed assistance or order-related inquiries, please contact us through our official customer support channels.

9. Can I request a call from customer support?

Currently, we do not offer phone support. However, our team is readily available via email, live chat, and our support form to assist you promptly.

Policy

1. What is your Privacy Policy?

At Everbeaut, we are committed to protecting your personal information. We collect only the data necessary to process your orders, improve your shopping experience, and communicate with you. Your information is never shared with third parties without your consent, except as required to fulfill your order or comply with the law. For full details, please review our Privacy Policy.

2. Do you comply with GDPR regulations?

Yes, Everbeaut complies with the General Data Protection Regulation (GDPR). If you are located in the European Economic Area (EEA), you have the right to:

Access, modify, or delete your personal data.
Request a copy of your data or transfer it to another service.
Withdraw your consent for data processing.

For GDPR-related requests, please contact us at [support email].

3. How do you protect my personal information?

We use industry-standard security measures, such as SSL encryption, to safeguard your personal information. Additionally, our payment processing is handled by trusted third-party providers to ensure secure transactions.

4. Do you comply with CCPA regulations?

Yes, Everbeaut adheres to the California Consumer Privacy Act (CCPA). If you are a California resident, you have the right to:

Know what personal information we collect and how it is used.
Request the deletion of your personal information.
Opt out of the sale of your personal data (though we do not sell data).

For CCPA-related requests, please contact us at [support email].

5. What is your Cookie Policy?

Everbeaut uses cookies to improve your browsing experience, analyze website traffic, and provide personalized content. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

6. Do you have a Terms of Service agreement?

Yes, our Terms of Service outline the rules and conditions for using our website and purchasing our products. By accessing our site, you agree to these terms. For full details, please review our Terms of Service.

7. What is your Refund and Return Policy?

Our Refund and Return Policy allows customers to return eligible items within 30 days of delivery. Refunds are issued once the returned item is inspected and approved. For more details, visit our Returns and Refunds Policy.

8. Do you offer warranty coverage on your products?

We do not offer warranties directly, but some of our suppliers may provide warranties for their products. For specific warranty information, please refer to the product description or contact us.

9. What is your policy on prohibited or restricted items?

We comply with all local and international laws regarding prohibited or restricted items. If an item cannot be shipped to your region due to legal restrictions, it will be noted on the product page or at checkout.

10. How do you handle disputes?

If you have a dispute regarding your order or our services, please contact our support team to resolve the issue amicably. For unresolved disputes, our Terms of Service outline further steps, including arbitration procedures.

11. Do you have an Environmental Policy?

Yes, Everbeaut is committed to sustainability. We aim to minimize waste, prioritize eco-friendly products, and partner with suppliers that share our commitment to environmental responsibility.

Troubleshooting

1. Why is my order delayed?

We strive to deliver your order on time; however, delays can occur due to:

High order volumes during peak seasons.
Shipping carrier delays or unforeseen circumstances such as weather.
Incorrect or incomplete shipping information.

If your order is delayed, check the tracking information provided in your shipping confirmation email. For further assistance, contact our customer support team.

2. What should I do if I receive a damaged product?

If your product arrives damaged, we apologize for the inconvenience. Follow these steps:

Take clear photos of the damaged item and packaging.
Contact our customer support team within 7 days of delivery.
Include your order number and photos in your message.

We’ll review your case and provide a replacement or refund as appropriate.

3. What if my package is marked as delivered but I haven’t received it?

If your package shows as delivered but you didn’t receive it:

Check with household members or neighbors to see if someone accepted it on your behalf.
Verify the delivery address on your order confirmation email.
Look in safe places where the carrier might have left it.

If the package is still missing, contact our customer support team. We’ll work with the shipping carrier to resolve the issue.

4. What should I do if I receive the wrong product?

If you receive an incorrect product, we’ll make it right:

Contact our customer support team within 7 days of delivery.
Provide your order number and a photo of the incorrect item.

We’ll send you the correct product or issue a refund based on your preference.

5. Why didn’t I receive all the items in my order?

If your order contains multiple items, they may be shipped separately. Check your email for multiple tracking numbers. If an item is missing and you haven’t received an additional tracking number, contact our support team for assistance.

6. What if I can’t track my package?

Tracking information may take up to 48 hours to update after your order ships. If the tracking number is not updating or appears invalid:

Verify the tracking number and carrier details in your shipping confirmation email.
Wait a few hours and check again.
If the issue persists, contact our support team for help.

7. How can I fix issues with payment errors during checkout?

If you’re experiencing payment issues:

Ensure your payment details (card number, expiration date, and CVV) are entered correctly.
Check with your bank to confirm there are no restrictions on your card.
Try using a different payment method.

If the problem continues, contact our support team for assistance.

8. My promo code isn’t working, what should I do?

If your promo code isn’t applying:

Verify that the code is entered correctly without spaces or typos.
Check the expiration date and terms of the promotion.
Ensure the code is applicable to the items in your cart.

For further help, contact customer support.

9. What if my order status hasn’t updated in several days?

If your order status hasn’t updated, it may still be in transit. Sometimes, tracking updates are delayed by the shipping carrier. Contact our support team if:

There’s no update for more than 5 business days.
The delivery time frame has passed.

10. How do I handle issues with defective products?

If you receive a defective product:

Contact customer support within 7 days of delivery.
Provide photos and a detailed description of the issue.

We’ll work to resolve the problem with a replacement or refund.

11. Can I cancel or modify my order after it’s been placed?

Orders can only be canceled or modified before they are processed. Contact our support team as soon as possible if you need to make changes. Once the order has been processed, we may not be able to accommodate modifications or cancellations.

Miscellaneous

1. Do you offer custom orders?

Currently, we do not offer custom orders. However, if you’re looking for specific product variations or suggestions, feel free to reach out to our customer support team, and we’ll do our best to assist you.

2. Can I become a reseller for Everbeaut products?

We appreciate your interest in partnering with Everbeaut! At this time, we don’t have an official reseller program. However, we’re always open to collaboration opportunities. Contact us at offical@everbeaut.co with your proposal for more information.

3. Are your products safe for all skin types?

Our products are formulated with high-quality ingredients and are designed to be safe for most skin types. However, we recommend checking the product descriptions and ingredient lists for potential allergens. Conduct a patch test before using any new product, especially if you have sensitive skin.

4. Can I suggest a product for your store?

Absolutely! We love hearing from our customers. If you have a suggestion for a product you’d like to see in our store, feel free to contact us or fill out the suggestion form on our website.

5. Do you offer discounts for influencers or content creators?

Yes, we value collaborations with influencers and content creators. If you’re interested in promoting Everbeaut, please contact us at offical@everbeaut.co with your profile and collaboration proposal.

6. Does Everbeaut have a loyalty or rewards program?

We’re working on launching a loyalty program to reward our valued customers. Stay tuned for updates by subscribing to our newsletter or following us on social media.

7. Are your products tested on animals?

No, Everbeaut is committed to cruelty-free practices. None of our products are tested on animals, and we prioritize suppliers who uphold the same values.

8. Can I change the currency displayed on your website?

Yes, Everbeaut offers multi-currency options for your convenience. You can select your preferred currency from the dropdown menu on our website. Note that final charges may vary slightly depending on your payment provider’s exchange rates.

9. What steps are you taking to reduce environmental impact?

Everbeaut is committed to sustainability. We strive to use eco-friendly packaging, prioritize sustainable products, and work with suppliers who share our environmental values.

10. Do you sell wholesale?

If you’re interested in bulk purchases or wholesale opportunities, please contact us at offical@everbeaut.co with your inquiry. We’ll review your request and provide more information.

Free delivery worldwide

Shop your favorites, and enjoy free worldwide delivery on orders over $50 With this service, we aim to eliminate the barriers of distance, and provide a seamless shopping experience for our global customers. Wherever you are, we’ve got you covered.

Satisfied or refunded

We’re committed to ensuring our customers are completely satisfied. If for any reason you’re not happy with your purchase, we’ll work with you to resolve the issue, including offering a full refund when appropriate.

Top-notch support

At Everbeaut, our Support Team is dedicated to providing exceptional customer care and ensuring a seamless experience for all our clients. Committed to professionalism and efficiency, our team is equipped to handle inquiries, troubleshoot issues, and offer tailored solutions to meet your unique needs.

Secure payments

At Everbeaut, your security is our top priority. That’s why we use advanced encryption technologies and trusted payment gateways to ensure every transaction is safe and seamless. All payments will be safely secure, and ensured throughout payment transactions